Application Support Manager, IT
Reporting to the Senior Manager, IT (Delivery Lead), the successful candidate will be responsible for the following:
Responsibilities:
- Ensuring assigned applications are well managed with minimal downtime or disruption to the business users.
- Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications.
- Managing enhancement and change request and ensuring internal processes are followed.
- Managing vendor performance ensuring Service Level Agreement (SLA) are met (where applicable), ensuring investments are monitored and optimized.
- Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.
- Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers.
- Gathering feedback from users and stakeholders to continuously improve applications and services.
- Evaluating business asks and needs, and translating them into detailed, unambiguous functional and non-functional requirements.
- Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.
- Identifying and proposing areas for improvement from process or system perspective throughout course of engagement with operations.
- Improving business efficiencies through the introduction of automation and value engineering.
- Supporting projects and activities led by Project team as subject matter expert.
- Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective.
- Assisting with other tasks as assigned by the Senior Manager, IT (Delivery Lead), the Head of IT, and/ or the Chief Operating Officer.
Requirements:
- Bachelor's degree or higher in Information Technology, computer science, or related field.
- Minimum seven to 15 years' experience in IT applications support role preferably with at least five years’ experience in ERP systems.
- Experience in business requirements gathering and vendor management.
- Strong analytical and creative problem-solving skills.
- Organised and detail oriented with the ability to manage multiple tasks.
- Strong understanding of Information Technology Infrastructure Library (ITIL) process and best practices.
- Align with and demonstrate BOC Aviation Core Values, which are Integrity; Teamwork; Accountability; Agility; and Ambition.
If you believe you would thrive in a dynamic, team-based company operating in a global business environment, then we would like to hear from you.
Please send or email, in complete confidence, your full CV, with details of expected remuneration to:
Chief People Officer
79 Robinson Road #15-01
Singapore 068897
Email: [email protected]
Website: www.bocaviation.com