Applications Support Manager, IT

Reporting to Applications Support Lead, the successful candidate will be responsible for the following:

Main Responsibilities:

System owner of assigned applications.
Ensuring that these applications are well managed with minimal downtime and disruptions to the business users.
Ensuring continuous enhancements and upgrades are aligned to technology roadmap of these applications.
Managing enhancement and change request and ensure Software Development Life Cycle processes are followed.
Managing vendor performance ensuring Service Level Agreement are met (where applicable), ensure investments are monitored and optimized.
Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.
Gathering feedback from users and stakeholders to continuously improve applications and services.
Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.
Supporting projects activities led by Project team as subject matter expert.
Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers.
Evaluating business asks and needs, and translate them into detailed, unambiguous functional and non-functional requirements.
Conducting fit and gap analysis between requirements and viable solutions.
Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective.

Job Requirements:

Bachelor's degree or higher in Information Technology, computer science, or related field.
Minimum 10 to 15 years' experience in IT applications support role.
Experience in providing operational support on IT systems and applications and vendor management.
Able to accurately translate and document business needs into functional and non-functional requirements.
Strong analytical and creative problem-solving skills.
Organized and detail oriented with the ability to manage multiple tasks.
Strong understanding of Information Technology Infrastructure Library process and best practices.

If you believe you would thrive in a dynamic, team-based company operating in a global business environment, then we would like to hear from you.

Please send or email, in complete confidence, your full CV, with details of expected remuneration to:

Chief People Officer
79 Robinson Road #15-01
Singapore 068897
Email: [email protected]
Website: www.bocaviation.com